Click on the sections below for more information:
Shipping and Handling
Please allow 1-3 days for order processing. Following credit card authorization and verification of information, you will receive your order within approximately 1 to 2 business days (for in-stock items). Any backordered items will NOT be charged to your credit card until shipped. Shipping costs are not refundable.
Next Business Day Shipping and Handling
Orders placed with Next Business Day delivery Monday through Friday (excluding holidays) before 1:00 PM GMT will arrive on the next business day, pending credit card authorisation, verification and inventory availability. Please call prior to placing an order to confirm availability. Orders placed with Next Business Day delivery Monday through Friday after 1:00 PM GMT, or on weekends and holidays, will arrive within 2 business days, pending credit card authorisation, verification and inventory availability. Please call prior to placing an order to confirm availability.
Where a single order results in multiple shipments, the shipping and handling charge only applies to the first package shipped. There are no additional shipping and handling charges for subsequent shipments for the same order.
Tracking Your Package
An E-Mail Shipping Notification will be sent within 1-3 business days. Please retain this e-mail for your records. You may check the status of your package using the tracking number provided in your notification. Be advised, it may take 24 hours before tracking information appears on the website as some items are shipped from multiple warehouses. Please allow the appropriate number of shipping days for your order to arrive based on the method that you chose.
We do not currently accept BFPO orders through our website.
Should your order be returned to us undeliverable, unclaimed or refused without prior approval you have two options:
No. We do not offer delivery on Saturdays.
Keep in mind:
Easy. To check the status of your order, click the tracking link provided in your confirmation e-mail or contact customer service (with your order number handy).
Sometimes a package is not delivered because of weather delays or acts of nature. We cannot refund shipping for these reasons. Additionally, if we are given an inaccurate address or there is an address correction, delivery may be delayed.
If your order appears late, remember:
Don't worry! In the event that you are not at home, the courier will place a card through your door with the next steps on it. Contact them to arrange re delivery.
In the event a package is refused or returned to sender, the customer will be charged 10% of the shipped order total or a $15 stocking fee, whichever is greater.
In most cases we are able to ship within one day; however, occasionally we are out of certain items. If an item is temporarily out of stock, we'll e-mail or call you with a backorder notification and tell when you can expect to receive the item. Any changes will be reflected in your order total and shipping confirmation.
Confidentiality is a top priority here at Liberator Headquarters. We believe your fun is your business, so every order that leaves our warehouse is shipped discreetly, in a plain, unmarked box. No evidence for the nosy neighbors to see. Furthermore, when you use a credit card to purchase, the vendor shows up as "OneUp Innovations" or "OneUp Innov" on your credit card statement.