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Shipping Information

Shipping Information

Click on the sections below for more information:

 

What are my shipping options?

For U.K and E.U. customers we offer ground service through DPD.

Shipping and Handling
Please allow 1-3 days for order processing. Following credit card authorization and verification of information, you will receive your order within approximately 1 to 2 business days (for in-stock items). Any backordered items will NOT be charged to your credit card until shipped. Shipping costs are not refundable.

Next Business Day Shipping and Handling
Orders placed with Next Business Day delivery Monday through Friday (excluding holidays) before 1:00 PM GMT will arrive on the next business day, pending credit card authorisation, verification and inventory availability. Please call prior to placing an order to confirm availability. Orders placed with Next Business Day delivery Monday through Friday after 1:00 PM GMT, or on weekends and holidays, will arrive within 2 business days, pending credit card authorisation, verification and inventory availability. Please call prior to placing an order to confirm availability.

Multiple Shipments
Where a single order results in multiple shipments, the shipping and handling charge only applies to the first package shipped. There are no additional shipping and handling charges for subsequent shipments for the same order.

Tracking Your Package
An E-Mail Shipping Notification will be sent within 1-3 business days. Please retain this e-mail for your records. You may check the status of your package using the tracking number provided in your notification. Be advised, it may take 24 hours before tracking information appears on the website as some items are shipped from multiple warehouses. Please allow the appropriate number of shipping days for your order to arrive based on the method that you chose.

BFPO Orders
We do not currently accept BFPO orders through our website.

Orders Undeliverable
Should your order be returned to us undeliverable, unclaimed or refused without prior approval you have two options:

  • We can re-ship the order to you for an additional charge for the shipping and handling
  • You can cancel your order and we will credit your credit card minus the shipping and handling charges and a 10% re-stocking fee.

 

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Do you ship on Saturday?

No. We do not offer delivery on Saturdays.

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Notes on U.K. and EU Shipments

Keep in mind:

  • Credit card authorization and verification must be received prior to processing
  • We cannot guarantee Overnight orders placed after 1pm GMT for next day delivery
  • Deliveries occur Monday through Friday, excluding holidays

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How do I track my order?

Easy. To check the status of your order, click the tracking link provided in your confirmation e-mail or contact customer service (with your order number handy).

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What if my package doesn't arrive when it's supposed to?

Sometimes a package is not delivered because of weather delays or acts of nature. We cannot refund shipping for these reasons. Additionally, if we are given an inaccurate address or there is an address correction, delivery may be delayed.

If your order appears late, remember:

  • Please allow 1-3 days for order processing
  • Credit card approval must be received prior to processing
  • Standard Overnight orders placed after 1pm GMT are processed the following day
  • Saturday is not a normal delivery day
  • Orders outside Europe are subject to customs clearance

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What if no one's home when the package comes?

Don't worry! In the event that you are not at home, the courier will place a card through your door with the next steps on it. Contact them to arrange re delivery.

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Packages refused or returned to sender

In the event a package is refused or returned to sender, the customer will be charged 10% of the shipped order total or a $15 stocking fee, whichever is greater.

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What if an item I've ordered is out of stock?

In most cases we are able to ship within one day; however, occasionally we are out of certain items. If an item is temporarily out of stock, we'll e-mail or call you with a backorder notification and tell when you can expect to receive the item. Any changes will be reflected in your order total and shipping confirmation.

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How is my privacy protected?

Confidentiality is a top priority here at Liberator Headquarters. We believe your fun is your business, so every order that leaves our warehouse is shipped discreetly, in a plain, unmarked box. No evidence for the nosy neighbors to see. Furthermore, when you use a credit card to purchase, the vendor shows up as "OneUp Innovations" or "OneUp Innov" on your credit card statement.

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